Job Description

Scale Operator

Scale Operator is responsible for operating and monitoring truck and non-ferrous scales in a recycling facility. This customer-facing position ensures all scale transactions are completed accurately and efficiently while providing excellent customer service. The Scale Operator verifies material descriptions, weights, grades, and documentation for inbound and outbound loads, processes cash transactions, and maintains accurate records in compliance with company procedures.

Essential duties and responsibilities include, but are not limited to, the following:

• Operate truck scales and non-ferrous scales in a safe and efficient manner.
• Accurately inspect, classify, and purchase recyclable materials, ensuring correct weights, material descriptions, and grades for all inbound and outbound loads.
• Determine material upgrades and enter transactions into the inventory management system.
• Verify all scale tickets for accuracy, including customer information, material type, weight, and pricing.
• Process cash, credit card, and other payment transactions while maintaining accurate cash records and balances.
• Issue receipts and maintain documentation for all transactions.
• Prepare and maintain daily transaction reports and related records.
• Assist with the sorting, grading, and processing of recyclable materials as needed.
• Communicate effectively with yard personnel using radios, telephones, or other communication devices to support efficient operations.
• Maintain accurate inventory and transaction records.
• Provide courteous and professional customer service to customers, drivers, vendors, and visitors.
• Maintain cleanliness and organization of the scale house, work areas, and surrounding yard.
• Perform other duties as assigned.

Job qualifications include:

• High School Diploma or General Education Degree (GED) required.
• Associate's or Bachelor's degree in Business or a related field preferred, or equivalent work experience.
• Ability to work in both office and outdoor environments.
• Strong customer service and interpersonal skills.
• Ability to learn and identify different grades and types of recyclable materials, including scrap metals.
• Basic computer proficiency, including data entry and inventory systems.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Job related experience includes:

• One to three years of cash handling, customer service, retail, scale operation, or related experience preferred.
• Experience in recycling, scrap metal, transportation, warehousing, or industrial operations is a plus.

Other preferred skills include:

• Knowledge of scrap metal and recyclable material grading.
• Excellent telephone and customer service skills.
• Strong mathematical and problem-solving abilities.
• Proficiency in basic computer applications and data entry.
• Ability to interact professionally with customers, drivers, vendors, and employees at all levels.
• Ability to work independently while maintaining accuracy and productivity.

Physical demands include:

• While performing the duties of this position, the employee is regularly required to sit, stand, use hands to handle objects, and communicate effectively.
• The employee is frequently required to reach with hands and arms, climb, balance, and hear.
• The employee may occasionally be required to walk, stoop, kneel, crouch, or crawl.
• The employee must: Regularly lift and/or move up to 10 pounds. Occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

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