Job Description

About this role:Wells Fargo is seeking a Commercial Servicing Representative as part of our Quality Control team within Commercial Banking Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.In this role, you will:Support internal and external customers with inquiries and complaints regarding loan servicing needsMonitor loan system and resolve customer issues, and process complex transactions onlinePerform moderately complex administrative, transactional, operational and customer support tasksAct as primary loan servicing contact that involves construction monitoring and disbursementsMonitor collateral and preparing payoff letters, releasing collateralAudit loan systems of record for new loan setups, modifications and data input, and customer research and billingReceive direction from supervisors, and escalate non-routine customer concerns to experienced individualsCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsRequired Qualifications:1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Financial Services experience within Commercial Loans or Consumer LendingQuality Control, Quality Assurance, Audit, or Operational Review experienceBasic knowledge and understanding of collateral documentation, perfection, and business entitiesExperience with perfection of lien and/or release of lienExperience effectively managing a pipeline to meet service level agreements and deadlinesExcellent verbal, written, and interpersonal communication skills Proven analytical and problem-solving skills with sound attention to detailLocation: Des Moines, IAJob Expectations:Hybrid work scheduleThis position is not eligible for VISA SponsorshipPosting End Date: 13 Oct 2026*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.SummaryLocation: DES MOINES, IAType: Full time

Job Tags

Similar Jobs