Job Description

JOB DESCRIPTION

Business Unit / Role Specific Info

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The American Express business has two core types of customers. The Card Members that use our cards to make purchases, and the businesses that accept them. In Global Merchant & Network Services, we primarily focus on the businesses that accept our cards. We bring together the businesses that manage and evolve the company’s relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally. This is an exciting time for GMNS. We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners. To put the scale of our global reach in numbers:

• More than 80 million global locations accept American Express payment products
• We operate in 198 countries and territories
• We have 140+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.5 trillion in network volume
• We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf

GMNS Product owns the long-term strategy, product development, delivery, and operations of the American Express Network and Acquirer products and capabilities, which enables payments across our proprietary business and 190+ partners (including GNS partners, Merchants, third party processors) spanning 200+ countries.

RESPONSIBILITIES

How will you make an impact in this role?

• Drive the vision, strategy, and development for our cutting-edge digital products and applications.
• Balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers.
• Collaborate with multiple stakeholders across the organization to manage the end-to-end lifecycle of a product or application.
• Define the product vision and strategy, go to market and distribution plans, and product value proposition.
• Conduct market research, monitor industry trends, and evaluate the competitive landscape to develop insights and identify opportunities to enhance product strategies and roadmaps.
• Define capabilities for new payment products, capabilities, and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value.
• Collect and synthesize product KPIs, conduct data analytics, and develop robust business cases to drive actionable insights and steer the product strategy. Design and lead test & learn pilots, and leverage learnings to refine the product roadmap.
• Own, maintain, and prioritize the product roadmap including new capabilities, features, enhanced services, expanded markets, product integrations, updates to specifications, decommission of products, etc.
• Partner with Delivery and Technology teams to refine, prioritize, and execute product backlog in an agile environment.
• Support the development of new and emerging products, services, features and/or technology applications and platforms, including writing user stories, defining personas, writing features, etc.
• Drive product and/or feature adoption and engagement in partnership with cross-functional stakeholders, including development of marketing & servicing materials, and measuring impact post launch.
• Engage with internal business partners (e.g., Technology, Data Analytics, other Product groups, etc.) to understand customer needs and pain points, flesh out use case details, collaborate on new product concepts, and co-develop solutions.
• Manage projects from concept through execution by partnering with the necessary teams to shape a rich and engaging customer experience.

QUALIFICATIONS

Minimum Qualifications

• Currently enrolled in a full-time Master’s degree program.
• Interest in payments and innovation, emerging payments, FinTech and the evolving payments landscape.
• Critical thinking: Ability to synthesize and translate market and industry trends into opportunities for AXP to drive digital spending and further enhance our customer offering.
• Problem solving: Strong analytical and problem-solving skills with the ability to distill down complex concepts or problems.
• Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change.
• Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership.
• Collaborative team player: Ability to collaborate with internal stakeholders and effectively operate in ambiguity, white space, and quickly evolving priorities.
• Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
• Entrepreneurial spirit: Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations to execute and deliver results.

Preferred Qualifications

• Master’s degree candidates with an expected graduation date between December 2027 and June 2028.
• 3 years’ minimum experience in Product Management, Product Development, Strategy, and/or Management Consulting.
• Knowledge of the payments industry and disruptive technologies a plus.
• Great attitude: High energy, an optimistic attitude, eagerness to learn, high level of accountability and a good sense of humor.

Our team reviews applications on a rolling basis. We appreciate your patience while we consider your application and will contact qualified candidates regarding next steps.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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